SMART HUB

What should I do if I applied for a refund, but the product has been delivered to me?

If your refund request is within the grace period, you are then required to return the product to our QNET Office and provide the following information:
– State your IR ID and full name on the parcel
– Provide Air Way Bill number
– Product must be sealed, unused and in good condition
Please note that request is subject to management approval

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